FREQUENTLY ASKED QUESTIONS

If you have a question or query that's not covered below, please contact tickets@stratfordeast.com 

How long before the show should I arrive?
We aim to open the auditorium 30 minutes before the performance starts, and you are welcome to enjoy drinks in the Bar beforehand. Arriving half an hour before the start of the show will give you plenty of time. Please be sure to arrive at least 15 minutes before the start of the performance.

How can I get involved with the theatre?
Check out our Get Involved tab for our most current opportunities.

Is the theatre accessible?
Yes! We welcome audiences members with access requirements. Please see our ACCESS page for more information.

What concessions do you offer?
For most productions, we offer discounted concession tickets for under 17s. There are also free tickets for carers. Please click here for more information. For Stratford East productions, we also offer £15 tickets for some performances via our Young Royalty and Local Royalty schemes. Click here to find out more about our Royalty Scheme.

What does the 'i' mean on the seating plan? 
The 'i' indicates that these seats have a slightly restricted view caused by a pillar.

What is a preview performance?
Previews are public performances before the official press night. The purpose of preview performances is for the creative team to identify any problems or opportunities for improvement that weren't found during the rehearsal process. 

Do I need to print my e-ticket?
You do not need to print your e-ticket, which you can access your e-ticket from your Stratford East account. If we have your mobile number on record you'll also receive your e-ticket via text.

Are children allowed in the bar?
Yes, as long as they are accompanied by an adult.

How far is the theatre from Stratford Station?
Only a five-minute walk. Learn more about GETTING HERE.

Can I send you my CV?
Please keep an eye on our VACANCIES page for any job opportunities.

Why won't your booking system let me leave an isolated seat? 
Our online booking system doesn’t allow customers to leave isolated seats. We do this in order to to prevent gaps in the auditorium. Please call our friendly Box Office team on 020 8534 0310 if you need any help.

Can I reserve tickets and pay later?
Groups of 10+ can reserve seats and pay at a later date. Please call the box office to make a reservation.

Why do prices sometimes change?
Our ticket prices are subject to change as the theatre fills, so we always recommend booking early to secure the best seats at the lowest prices. We are committed to having £10 tickets available in the stalls for every performance of every show so that our shows are accessible to everyone. These tickets become available when a show first goes on sale, so they can sell out pretty quickly. We recommend joining our mailing list to be notified when new shows go on sale. 

Can I eat at the theatre? 
You can enjoy food in our bar provided by Island Vibez Kitchen Stratford, serving delicious Caribbean-inspired delights. Find out more here.

If you have a question or query, then please contact our Box Office by emailing tickets@stratfordeast.com or calling 020 8534 0310.