Access

At Stratford East, we’re committed to our local community and to making the theatre accessible to everybody. Access bookers receive priority booking for shows when they go on sale and if you would like to join our access mailing list, please contact our Box Office Manager on afrost@stratfordeast.com and you will be the first to hear of newly-scheduled performances and of any accessible events or tours we are hosting. We are constantly improving our offering of accessible events, so please do get in touch if you have any questions, queries or feedback by emailing tickets@stratfordeast.com 


WHEELCHAIR ACCESS
The main entrance to the theatre has step-free access. On the ground level, there is a spacious foyer, wheelchair-accessible Box Office and toilets, and access to all levels via a lift. There is a ramp entrance to the Bar. The wheelchair-accessible entrance and exit to and from the auditorium is via doors at the front of the building (at the back of the stalls). There are six wheelchair spaces inside the auditorium.


ASSISTANCE DOGS

Assistance dogs are welcome in the auditorium. Please inform Box Office when you book.


DEAF, DEAFENED OR HARD OF HEARING

The theatre has a Sennheiser tourguide system for people who are Deaf, deafended or hard of hearing.


CAPTIONING
Captioning is similar to television subtitling and gives Deaf, deafened, and hard of hearing people access to live performances. We offer a captioned performance for most shows, which is signposted on a show's booking page as well at the bottom of this page. To book a ticket for a captioned performance, please book directly with our Box Office on tickets@stratfordeast.com 


AUDIO DESCRIPTION
Audio description is a live verbal commentary via headphones on the visual elements of a production as it unfolds for blind and partially-sighted people. We offer an audio described performance for most shows, which is signposted on a show's booking page as well at the bottom of this page. To book a ticket for an audio described performance, please book directly with our Box Office on tickets@stratfordeast.com 


TOUCH TOURS

One hour before an audio-described performance, blind and partially sighted audience members are invited to interact with the set, costumes and props and gain a detailed description of what’s on stage. Book your space in advance by emailing our Box Office team on tickets@stratfordeast.com 


SIGNED PERFORMANCES (BSL-interpreted performances)
We offer a sign language interpreted performance for D/deaf British Sign Language Users for most shows, which is signposted on a show's booking page as well at the bottom of this page. To book a ticket for a BSL-interpreted performance, please book directly with our Box Office on tickets@stratfordeast.com 


RELAXED PERFORMANCES / RELAXED ENVIRONMENT
Relaxed performances are open to all audience members, specifically those with an Autistic Spectrum Condition, sensory and communication disorder, learning disability and anyone who would benefit from a more relaxed theatre environment. These performances allow movement in and out of the auditorium and there is less emphasis on the audience being quiet during the performance. Often the show has been slightly adapted in terms of reducing or removing loud sounds and flashing lights. There will also be a separate chill-out room for any audience members that require it. Relaxed performances can be booked online or directly with our Box Office. Please contact us if you have any questions about relaxed performances. We aim to offer a relaxed performance for most shows, dates and times for this vary. Visual stories are available in advance for relaxed performances, which give an indication of a show’s main plot points for those who may find this information useful.


COMPANION TICKETS

We want everyone to be able to access performances at Stratford East. If you identify as disabled and cannot attend a show without the support of a companion or carer, we can offer you a companion ticket free of charge to make it easier for you to see a show. Companion tickets are not available online, so please contact the Box Office directly on 020 8534 0310 or email tickets@stratfordeast.com to book your tickets.


Upcoming access performances

THE SUN, THE MOON, AND THE STARS
Relaxed Environment performance – Sat 12 Jun, 2.30pm
BSL-interpreted performance – Fri 18 Jun, 8pm
Captioned performance – Thu 17 Jun, 8pm
Audio Described performance – Sat 19 Jun, 2.30pm

You can also stream accessible performances of The Sun, The Moon, And The Stars. Find out more here

EXTINCT
Relaxed Environment performance – Sat 10 Jul, 2.30pm
BSL-interpreted performance – Fri 16 Jul, 8pm
Captioned performance – Thu 15 Jul, 8pm
Audio Described performance – Sat 17 Jul, 2.30pm

You can also stream accessible performances of Extinct. Find out more here.

RED RIDING HOOD (2021/22)
BSL-interpreted performance - Thu 16 Dec, 7pm
Captioned performance - Fri 17 Dec, 7pm
Audio Described performance - Sat 18 Dec, 2pm (touch tour, 1pm)
Relaxed performance - Sat 08 Jan, 12pm

SHINING CITY
Access performances tbc

AFTER THE END
Access performances tbc

For further information on all of our access facilities, contact the Box Office Manager, Angela Frost 020 8534 0310 or email afrost@stratfordeast.com.

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