Welcoming Audiences Back

Welcome back to Stratford East

The health, safety and well-being of our audiences, artists and staff is of paramount importance. We're taking every measure to ensure everyone feels safe and welcome when visiting Stratford East.


Following the government announcement on Wed 08 Dec, from Fri 10 Dec, face coverings will be a legal requirement throughout our building and inside the theatre. This decision has been made in response to the government moving to Plan B.

This requirement applies throughout the performance, apart from when eating and drinking. Our Front of House team will be reminding all audience members to wear masks, and we ask for your support in complying with mask wearing, in the spirit of the festive season and keeping each other safe.

Face coverings are not currently mandated for those using our bar, but we would encourage you to wear them when placing food or drinks orders and when moving around any area in the bar.

There are exceptions in place for those who are exempt from wearing face coverings, those under 12 years of age, and when people are eating or drinking in the building.

If you are exempt from wearing a mask and would like a sticker to indicate this, please ask a member of our Box Office team and they will happily provide you with one.

Proof of vaccination, or proof of a negative lateral flow test, are currently not a requirement for seated theatres. At this time, we will not be checking either of these, but we would encourage all theatre-goers to take a lateral flow test before coming to the theatre, and not to attend if there is a positive result.

Thank you for your continued support and understanding and we look forward to welcoming you on your next visit. 

 All safety measures will be reviewed and updated as government guidelines change

  • Please do not attend the theatre if you are displaying any COVID-19 symptoms. We have updated our exchange policy to give you maximum flexibility and confidence when booking. Our friendly box office team will be happy to help. Find out more here
  • Contactless tickets - you can access your e-ticket from your Stratford East account. You do not need to print your e-ticket. If we have your mobile number on record you'll also receive your e-ticket via text.
  • We will be accepting both cash and card payments, and encourage audience members to use contactless card payments where possible
  • Hand-sanitising stations will be available throughout the building. 
  • While we no longer need to operate under previous social distancing guidelines, we encourage all staff and visitors to respect other people's space and to be considerate of others.
  • Enhanced cleaning throughout the building

We have also carried out a risk assessment for employees working within our building and are committed to maintaining a safe workplace and to meeting our duty of care to our employees. Key steps that we are taking cover:

  • Self-declarations for staff and visitors regarding health.
  • Increased cleaning, hand sanitizer stations across the building and sign posting for employees on hand washing.
  • We are asking all staff to wear face masks, unless they are exempt.
  • Regular lateral flow testing for staff.
  • Asking our staff to declare their vaccination status so that we can create bespoke risk assessments and mitigate the risk of exposure to Covid-19 for our employees.

We will regularly review our risk assessments and update these as we gradually reopen the building to the public. If you have any questions regarding our safety measures, then please contact tickets@stratfordeast.com   

See it Safely

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