Privacy Policy

By disclosing your personal information to us using our desktop or mobile websites, in person or over the telephone, you consent to the collection, storage and processing of your personal information by Theatre Royal, Stratford East in the manner set out below. If you have any questions or concerns about the information we hold about you, please email or telephone 020 8534 0310.


We use the information we collect about you to provide a personalised service and it includes:

Your name,
Postal address,
Telephone number,
Email address,
Ticketing history,
Billing information

Information acquired via Cookies & Analytics (see below)

We try to ensure that the information we hold is accurate and up to date. If you know of any changes or believe there may be possible discrepancies, please update us.

In order to process a transaction, your personal information and card details may be passed to third party service providers. Card details will only be used for the purpose of handling an individual transaction. The personal information you consent to our acquiring will be used for operational purposes such as the processing of bookings, research, analysis, administration and charitable purposes by Theatre Royal Stratford East.

Only employees and approved contractors/developers we may appoint from time to time, and who need the information to perform a specific job, are granted access to personally identifiable information. We will not share any details with any other third parties without your agreement, unless required or allowed by law.

If we feel there is any important change to your booking we will contact you. From time to time, we may also contact you to tell you about changes in our services or new services, events and offers we think you’ll find of interest. As part of those communications, we may occasionally make recommendations about other cultural activities by partner organisations or other promoters, but those parties will not be in possession of your data.

If you do not wish to receive information about changes in our services, events, offers, or our recommendations, you can opt out from all marketing emails by clicking the unsubscribe link at the bottom of these emails. We include an unsubscribe link at the bottom of every marketing email we send. Whether you have requested to receive communications from us or bought tickets previously, you always have the option to unsubscribe from all marketing emails by clicking the unsubscribe link at the bottom of these emails.

You can also change any of your contact preferences and interests at any time by logging into your account online, or by contacting Box Office on 020 8534 0310.


Cookies are small text documents that are stored by your web browser on your computer or mobile device when you visit our website. They enable an enhanced experience for you by storing things such as your user details or preferences. The benefit for us is that they track your use of our site so we can analyse trends and improve our service. They don’t tell us who you are. Our website can only see cookies that it has created, not those issued from any other website. You can decide whether or not to allow cookies on your computer.

We use three particular types of cookies on our websites.

Session Cookies: These are cookies that are an essential part of our ticketing website that enable you to purchase tickets with us. These are necessary for our website to function properly, so if you do decide to turn cookies off then you will be unable to add tickets to your basket or log in to your account.

Google Analytics: Many organisations use this popular analytics package with their website to observe statistics and adapt online services. We do use cookies to trace traffic anonymously through our website, where the data is collated on the Google Analytics webpage. If you do not wish to participate in this, please visit this link to stop these cookies:

Share This: This service enables you to share content via Twitter, Facebook and other social media networks. If you wish to use the ‘Share This’ functionality on our website then this will also use acookie. If you do not wish to participate in this or would like further information on the ‘Share This’ privacy policy , please visit this link to stop these cookies:

We use cookies on this website to improve how it works and how it’s used.

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