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PRIVACY POLICY

www.stratfordeast.com is owned and operated by Pioneer Theatres Ltd trading as Theatre Royal Stratford East. We have developed this Privacy Policy as we are committed to keeping your online privacy safe. Please read it carefully to understand how your personal information will be treated. We may change this policy from time to time, so please check it periodically. When you use our website, you are agreeing to the terms of our Privacy Policy set out below.

Your personal information

We will get personal information from you when you book tickets, enquire about our work, register with us or subscribe to one of our services online. Personal information includes your name, address, email address, telephone number, country of residence and credit or debit card details. We need this information to process your booking and to contact you if there any problems with your ticket purchase.

How we use your personal information

Personal information will be held on our system and used to process your bookings, for mailing list subscriptions and to provide you with any other services, products or information you have requested. In order to do this, we may need to share your personal information, including card details, with our secure service providers and agents. Credit or debit card details will only be used for the purpose of handling an individual transaction.

When you provide your details we will ask you if you would like to receive news and information about the Theatre Royal Stratford East and other arts organisations.

We will not sell, trade, or rent your personal information to others without your permission and we will only use your information in accordance with your decisions. You can change your choices about how we use your personal information at any time, via our website or by contacting us at marketing@stratfordeast.com

We are always looking for ways to better understand our audiences and improve the services we provide to you. To do this, we may analyse personal information from our website users and log files created to record the details of your visit to our website. Log file information does not allow you to be personally identified.

From time to time we may ask you for further information. We will always tell you how we will use any further information you give us.

Cookies

When you register with us our site will send a cookie to your computer. This is a small file which is stored by the browser on your computer's hard drive. Cookies help us to identify if you have visited our website before and if you have provided us with personal information.

If you do not wish us to use cookies, you can adjust your internet browser settings to disable cookies. However, this may affect your access to some of our website facilities.

Updating your personal information

You can update your details online, or notify us at marketing@stratfordeast.com if your personal information changes or you wish to correct it. We will try to update, correct or remove your personal information as soon as possible.

Protecting your personal information

Whilst we cannot guarantee the security of the Internet, we do take precautions to protect your information and our website has security measures in place for secure online transactions. All personal information we receive is stored on a server in a secure environment. Only employees and approved contractors and developers who need the information to perform specific jobs have access to personal information.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information collected from you.

As part of the delivery of services and information through this website it may be necessary to process personal information. This information can be held in manual paper files or on computer and it is used to deliver services to you. Only the minimum appropriate personal data is requested and held, and it is only kept for so long as the purpose requires.

Information collected by Theatre Royal Stratford East will be stored and processed in databases owned solely by Theatre Royal Stratford East.

We will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law.

Use and disclosure of information in compliance with laws

We may release your personal information (including card details) or use your information other than as stated in this Policy, if we believe it is necessary to comply with laws or regulations, if requested to do so by police investigating illegal activities, to enforce compliance with our terms and conditions, or to protect our services and other users.

Other sites

From time to time our website may contain links to other websites. We are not responsible for the privacy practices or content of other websites so please refer to those websites' privacy policies.